FAQs
Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
Q. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Q. HOW DO I CHANGE OR CANCEL MY ORDER?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Q. WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions.
Q. HOW AM I ABLE TO FIND THE PRODUCT I NEED?
There are a number of options to search for products on the website. You can browse for products by the area of the body you wish to support, by searching for something specific or utilising the support finder tool. If you can’t find what you’re looking for then feel free to contact us and we will do everything we can to point you in the right direction.
Q. I CAN'T FIND WHAT I'AM LOOKING FOR?
If you can’t find what you’re looking for simply contact us on orthocureau@gmail.com
We recommend hand washing all our products with a mild detergent and letting them air dry. Please do not put any products in the washing machine, dryer, or even the dishwasher, as this will compromise the material.
Q. WHERE DO YOU SHIP FROM AND WHERE DO YOU SHIP TO?All orders are shipped from our warehouse in Melbourne, Victoria
We ship to almost every country in the world except for the following countries:
Afghanistan, Argentina, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brazil, Brunei, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Cuba, Fiji, French Polynesia, India, Pakistan, Peru, Qatar, Russia and Saudi Arabia.
Q. HOW MUCH IS SHIPPING?Shipping costs vary depending on the product and shipping address. Shipping rates are calculated at checkout.
All orders in Australia have free standard shipping.
Q. WHAT IS YOU RETURNS POLICY?Here is the link for our return policy