Shipping policy

When returning items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

THE BELOW CONDITIONS APPLY:

1. When seeking a return on a product, please email is on enquiry@orthocure.com.au. Once lodged, we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Merchandise Authorisationand instructions on how to return your goods, with which you must comply.
2. Once the product has been received, we will either inspect your goods or investigate any claimed defects or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
3. We aim to process refunds and replacements within 5 business days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.
4. When returning your item, please wrap the box with plastic or paper and do not affix any tape to the product packaging.

This policy applies to any item purchased from OrthoCure, either by fax, phone, email, website, mail. The policy applies to both retail and trade customers.